When you purchase a piece of software, you anticipate it to work efficiently; supply on its specs, function as expected, at the speed you want, as long as you need it. Picture it does not: it begins to slow down, get captured in loops that play havoc with your other programs, hang your computer or collapse your whole business network. Naturally your IT personnel are fully equipped to handle this, or get in touch with the proficiency of a computer whiz at the end of the phone!
In the field of exec coaching, we define this as their “Neuro-Linguistic Shows”, i.e. how they believe, talk with themselves on the within, and act it out in the actions we see. A 5% adjustment in behaviour at this level can have a massive influence at a company-wide degree, especially where a person has a considerable impact in the whole system.